At PrintCity.pk, we take pride in delivering high-quality, custom-printed business stationery and marketing materials. Because every order is personalized and custom-manufactured specifically for your brand, we do not offer returns or refunds for buyer’s remorse or a change of mind.

However, we stand behind the quality of our work. If we make a mistake, we will make it right.

1. Valid Grounds for a Reprint or Refund

We will gladly issue a free reprint or a refund if your order meets any of the following conditions:

  • Manufacturing Defect: The product is physically defective (e.g., incorrect trimming, binding issues, or damaged paper stock).

  • Printing Error: The final print significantly deviates from the digital proof approved by you (e.g., wrong file printed, entirely incorrect colors, or wrong paper type used).

  • Damage in Transit: The package and its contents were severely damaged during courier delivery.

2. What is NOT Covered (Non-Refundable)

Please note that we cannot be held responsible, and will not issue refunds or reprints, for the following:

  • Customer Typos or Errors: Spelling, grammar, or layout mistakes present in the artwork uploaded or approved by you.

  • Low-Resolution Artwork: Blurry or pixelated prints resulting from low-quality, low-resolution images provided by you.

  • Color Variations: Slight color variations between what you see on your digital screen (RGB) and the final printed product (CMYK). This is a standard occurrence in commercial printing.

  • Delayed Deliveries: Delays caused by the courier service, extreme weather, or national holidays once the order has left our facility.

3. How to Request a Resolution

If you discover an issue with your order, please follow these steps:

  1. Report the Issue Quickly: You must contact us within 3 days of receiving your delivery.

  2. Provide Proof: Send us clear photographs or a video showing the defect, along with your Order ID.

  3. Contact Us: Send the details via WhatsApp at 0322 6650921 or email us at printcitypk.official@gmail.com

4. The Resolution Process

Once we review your claim and confirm that the error was on our end:

  • Reprint (Preferred): We will expedite a reprint of the defective items at absolutely no extra cost to you and dispatch them as quickly as possible.

  • Refund: If a reprint is not feasible, we will issue a partial or full refund based on the extent of the defect. Approved refunds will be processed via Bank Transfer (IBFT) or Mobile Wallet within 5 to 7 business days.

(Note: We may require you to return the defective items to our facility before processing a reprint or refund. If required, we will guide you on the return shipping process).

5. Order Cancellations

  • Before Production: If you need to cancel your order, you must do so before the final artwork is approved and sent to the press. A full refund will be provided.

  • After Production Starts: Once your order has been sent to print, it cannot be canceled, and no refund can be issued, as the custom materials have already been consumed.