Effective Date: 12 May 2026

At PrintCity.pk, we are committed to protecting your privacy and ensuring that your personal and business information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or place an order for our printing services.

1. Information We Collect

To provide you with seamless service, we collect the following types of information:

  • Personal & Business Details: Name, company name, email address, phone/WhatsApp number, billing, and delivery addresses when you create an account, place an order, or contact us.

  • Order & Artwork Data: Details about the products you order and the design files (PDFs, AI, CDR, etc.) you upload or send to us for printing.

  • Payment Information: When you make a transaction, your payment details are processed securely through our trusted third-party payment gateways. We do not store your credit card or bank account numbers on our servers.

  • Technical Data: Your IP address, browser type, and device information, which are collected automatically to help us improve site functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfill, and deliver your printing orders.

  • To communicate with you regarding order updates, design proofs, and customer support (via email or WhatsApp).

  • To process payments securely.

  • To improve our website, product offerings, and customer experience.

  • To send promotional emails or offers, provided you have opted in to receive them.

3. How We Share Your Information

We respect your privacy and never sell, rent, or trade your personal or business data to third parties. We only share your information with trusted partners necessary to run our business, including:

  • Delivery Partners: Courier services require your name, address, and phone number to deliver your physical orders.

  • Payment Processors: Banks and mobile wallet gateways (like JazzCash or EasyPaisa) to process your transactions securely.

  • Service Providers: Platforms that help us run our website, such as hosting services and communication tools (like our WhatsApp integration).

4. Protection of Client Artwork

We understand that the business stationery and corporate designs you share with us belong to you. We strictly use your uploaded files and artwork solely for the purpose of completing your print order. We do not reuse, distribute, or publish your custom designs without your explicit permission.

5. Cookies and Tracking

PrintCity.pk uses "cookies" to enhance your browsing experience. Cookies are small data files stored on your device that help our website remember your cart items, login sessions, and preferences. You can choose to disable cookies through your browser settings, but please note that some features of our site may not function properly without them.

6. Data Security

We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal data during transmission and secure servers to protect data once received. However, no digital transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access, update, or request the deletion of your personal information stored on our website. If you wish to manage your account details or have your data removed from our systems, please contact us.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date."

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us at: